Generally, we are in the South East of England in East Sussex near the Kent border, just off the A21, which runs from London to Hastings and is 20 minutes from the coast.
We are 20 minutes’ drive from Hastings, 20 minutes from Tunbridge Wells and an hour from the M25.
We are a non-smoking residence, but guests may smoke in the gardens and grounds.
We do prefer guests to stay a minimum of two nights if possible and on weekends our minimum stay for a Saturday night is two nights. We do allow one night stays on Sundays to Thursdays, sometimes Fridays. Discounts will be offered for guests staying seven nights or more nights and supplements are required for one night stays.
A deposit is required to guarantee a reservation, payable by bank transfer, debit card (no fee) or by credit card (3% fee)
Moroccan: £120 deposit
Animal themed 5m yurts: £105 deposit
Purple Persian yurt: £170 deposit
Mammoth Mongolian: £200 deposit
If you cancel:
- More than 70 days – 25% of total accommodation cost
- 29-70 days – 50%
- 15-28 days – 75%
- 14-4 days – 90%
- 3 days to arrival date – Liable to pay full accommodation cost
No sorry, we are unable to accept pets due to the quality furnishings and the carpets within the accommodations. Yes, even if they are only small! This is also out of respect to those who are uncomfortable around animals.
Yes, you are more then welcome to play music using Bluetooth speakers and your phones until 11:30pm then all music must be switched off. We have a 12am curfew out of respect for other guests and our neighbours. Those who do not adhere to this rule will be required to leave site without refund.
We provide the majority of what you need here including toiletries so bring your personal toiletries, a torch, newspaper for your fire, a battery pack (if you have one if not we do have a charging point in the coffee cabin), wellies (depending on season) and some warm clothing for the evenings as the temperature drops.
Balance of payment is payable by cash, bank transfer, debit card (no fee) or credit card (3% fee)
For our European guests we are more than happy to accept Euros instead of sterling.
Check in is after 3pm on day of arrival, although we are happy to be flexible where we can. Late arrivals are fine as long as we are notified in advance. We ask that guests vacate by 10.30am on departure day. Early check in and late checkout are charged at £10 each for bell tents and £15 each for the yurts.
Any items damaged are charged at replacement cost if repair is not possible***
Please note that due to demand, it is company policy to not hold bookings without payment of deposit. For fairness, bookings are therefore confirmed strictly on a first come first serve basis. If you are looking to make a group booking, please stress to your party members that they need to commit as soon as possible to avoid disappointment.
Thank you for your co-operation.
Note on pricing. Please note that all prices are quoted assuming there will be two occupants in each double bed. Where guests wish to have separate beds where capacity allows, there will be a £10 linen supplement incurred to cover costs of any additional beds being made up and laundering thereof.